Custom service
1 1. Order
1.1 I have not received a confirmation email, what to do?

Within a few minutes after completing your order you will receive a confirmation e-mail in your mailbox. Did you not receive a confirmation email? Check if it accidentally ended up in your spam box. If you do not find a confirmation e-mail, please contact us, we will be glad to help you.

2 2. Shipping & Return
2.1 Can I return my order and how?

You have the right to cancel your order up to 14 days after receipt without giving any reason, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. If you use your right of withdrawal, you have 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately € 6,95 per package, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product with all accessories and, if reasonably possible, in the original condition and packaging will be returned to the web store. To exercise this right you can contact us via customerservice@xexixe.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

When returning from Belgium or Germany, send us an email with your contact information to customerservice@xexixe.nl. We will assist you on the return process.

3 3. Expiration Date
3.1 My product seems out of date, what to do?

In Korea they have production date and expiration date, which can be displayed in the following Korean characters:

 

제조 = Manufacturing date
까지 = Expiration date

 

The numbers of the date are shown as follows:

Year / Month / Day (instead of Day / Month / Year)

Should your products turn out to be out of date, please contact us as soon as possible so that we can help you further.

4 4. Complain
4.1 Do you have a complain?

We advise you first to report your complaints to us by e-mailing customerservice@xexixe.nl. If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting Webshop Keurmerk. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.

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